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Customer Service

Shipping & Delivery

The customer is responsible for all shipping costs. We primarily ship packages via USPS, UPS and FedEx methods. Complete orders will typically ship in 1-2 business day. While we make every attempt to ship the day of your order, there is no guarantee of this. We also cannot guarantee that your package will arrive in any particular time frame. There are instances where UPS or USPS  or FedEx will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that UPS, USPS and FedEx do not have any guarantees as to the delivery time of a ground package.

Free shipping is offered on some of our products, as noted in the various brand sections. Qualifying orders shipping within the continental U.S. can use either USPS Priority Mail or UPS ground. Orders to Hawaii, Alaska, or APO/FPO addresses that qualify for free shipping will be shipped via USPS, otherwise, free shipping will not be granted. Please note that if you attempt to obtain free shipping on an order that does not qualify, your order will be cancelled until we notify you and receive authorization for the additional shipping charges. Free shipping offers never apply to oversized items unless specifically stated on that item page. If you use a free shipping coupon with a mix of normal items and oversize items we may have to ask for shipping charge due to the excessive cost of shipping large items like rifle bags and Pelican cases.

If a customer is in receipt of merchandise that was drop-shipped (merchandise from one of ARMTACTICAL INC.’s distributors shipped directly to the customer), it is the customer’s responsibility to contact ARMTACTICAL INC. regarding the drop-shipped merchandise. We will not be held liable for issuing refunds and/or exchanges on any drop-shipped merchandise that a customer has chosen to return to the distributor. In addition, ARMTACTICAL INC. will not be held liable for any missing or damaged items that the customer has chosen to return to the distributor. Furthermore, if drop-shipped merchandise has been returned to the distributor by the customer, ARMTACTICAL INC. reserves the right to end all further assistance and proceedings regarding the customer’s order. All drop shipped merchandise must be returned to ARMTACTICAL INC. not to the manufacturer. Should a package be lost or damaged, it is the customer’s responsibility to report the loss to ARMTACTICAL INC. so that the problem may be addressed in a timely manner. Lost UPS packages must be reported within 30 days of the original ship date of the package. Lost USPS packages must be reported within 90 days of the original ship date. The postal service will not allow us to open a USPS claim before 45 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concerned in writing so that we may open a claim with the postal service.

Please be aware that claims cannot be opened after 90 days, and ARMTACTICAL INC. assumes no responsibility for claims made after these time periods. If you have any other questions regarding our shipping polices, please don’t hesitate to  contact our  customer service team at cs@armtactical.com or call us at 855-276-8228.

Privacy & Security

We are committed to protecting your privacy and want you to know what type of information we collect and what we do with it. If you have questions or concerns regarding our privacy statement or would like to be removed from any of our databases, contact us at:

855-276-8228 
cs@armtactical.com 
ARMTACTICAL INC. 
1620 Central Ave Suite 202 
Cheyenne, WY 82001

 

INFORMATION COLLECTION AND USE 

Account Registration and Ordering 

We collect and retain the following information when you create an account to place an order with us: 

Name Billing address 

Shipping address 

Email address 

Phone numbers 

Credit card information 

We use this information to process your orders and to offer you discounted pricing. . 

 

Cookies 

To place an order on our site, your browser must have cookies turned on. A cookie allows us to recognize you the next time you fill out an order on our site. To prevent your personal information from being read by other web sites, our cookie is a unique, encrypted string that contains no personal information. You may purge our cookie from your browser at any time. However, you will have to receive a new cookie if you wish to place an order through our web site. 

 

Email Newsletter Registration 

If you register to receive our email newsletter or place an order with us, we collect and retain the following: 

Name 

Email address 

ZIP code 

Product categories of interest 

All new registrants receive a confirming email that verifies their subscription to this service. We do not share your name and email address with anyone. If you do not want to receive our email newsletter, you may unsubscribe at ARMTACTICAL INC.. Go to your Account Dasheboard, under Newsletters press "Edit" tab, then unchek "General Subscription". Your name and all associated information will be removed immediately from all email lists. However, we will use the interest areas you listed to improve our site and to develop our product line. 

 

Third Parties 

We use third parties to provide a variety of services and give them the following information: 

Credit card processing company: Name, billing address, and credit card number and expiration date. 

Outside warehouse: Name shipping address, phone number, product SKUs, and order number and date. 

Shipping company: Name, shipping address, phone number, package weight and order number(s).  

 

Additional Information

Links

Our web site and email communications and promotions may contain links to other web sites. We are not responsible for the content of these sites or their privacy policies. It is your responsibility to determine what those privacy policies are and what information is being collected.

 

Send Page to a Friend

When you use our "Send Page to a Friend" link, the information you provide is used only to transmit your email. Legal Disclaimer Although we make every effort to preserve user privacy, we may need to disclose personal information when required by law if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or a legal process served on ARMTACTICAL INC..

Returns & Replacements

Call us at 855-276-8228 or email cs@armtactical.com. We will issue you a RMA# (Return Merchandise Authorization number). Write the RMA# on the return. 
Due to the expenses incurred by returns, we make every effort to insure your order is shipped accurately and that the product meets the standards of our advertising. If a return must be made, please note the following policies:
•No returns will be accepted after 30 days of the invoice date. 

•Return shipping charges are the customer’s responsibility. If the incorrect product was shipped by our error, a UPS or FedEx call tag may be issued to return the item(s). 

•Upon our receipt of the returned product(s), we reserve the right to evaluate the merchandise to determine if a refund or exchange will be made. 
Please Note A detailed note explaining the reason for the return and whether an exchange or refund is desired MUST accompany all returns. Be sure to include all current contact information including name, address, daytime phone number, email address and the original invoice number when possible. 

 

Refunds 
Ammunition, Optics and Food are not returnable or refundable; all sales are final. Please return all products in their original packaging. Products not returned in the original packing will not refunded or exchanged. Products showing excessive use will not be refunded or exchanged. Refunds will be issued in the same manner in which original payment was made (i.e. credit card purchases will be returned in the form of a credit to the original card account). Credit card refunds are subject to a 3% return fee. NOTE: If we deem a return was made without reasonable cause, or wherein our judgment the product meets the advertised condition, the refund will be subject to a 25% restocking fee. These transactions are at the full risk and expense of the consumer. 

Exchanges 
When returning merchandise to be exchanged, please include estimated shipping charges to ship the replacement merchandise

Ordering

We want to make your shopping experience as simple and secure as possible. Browse our online catalog, click on any items you wish to buy and add them to your shopping cart. Login or Register then chek out.

 

Sales Tax

If you reside in Wyoming we will add applicable sales tax.

Ammunition Orders:

In order to buy ammunition on our website buyer must be over the age of 21. All state , local and federal laws apply. Please do not buy ammunition if you are prohibited from buying this item in your area. No ammunition will ship to prohibited areas such as the cities of Los Angeles, Oakland and San francisco. No shipments to Massachusetts, Ney york City or Washington D.C. No shipments to Chicago. We cannot ship to Alaska or Hawaii. 

 

Federal Excise Tax  Exception

Certain ammunition and firearm products are subject to a Federal Excise Tax (FET) of 11%. We recommend drop-shipping these products directly to your agency, as State and Local agencies can provide a tax exempt certificate. The Department of Defense and the US Coast Guard are the only Federal agencies that are exempt from the excise tax requirements. All other Federal institutions are not tax exempt.

 

          Disclaimer of Warranties

You agree that use of the ARMTACTICAL INC. site is entirely at your own risk. The ARMTACTICAL INC. site is provided on an "AS IS" or "AS AVAILABLE" basis, without any representation or warranties of any kind. All express and implied warranties, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement of proprietary rights are expressly disclaimed to the fullest extent permitted by law. To the fullest extent permitted by law, ARMTACTICAL INC. disclaims any warranties for the security, reliability, timeliness, accuracy and performance of the ARMTACTICAL INC. site. To the fullest extent permitted by law, ARMTACTICAL INC. disclaims any warranties for other services or goods received through or advertised on the ARMTACTICAL INC. site or accessed through any links on the ARMTACTICAL INC. site. To the fullest extent permitted by law, ARMTACTICAL INC. disclaims any warranties for viruses or other harmful components in connection with the ARMTACTICALINC. site. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, some of the foregoing disclaimers may not apply to you.


          Limitation of Liability

Under no circumstances shall ARMTACTICAL INC. be liable for direct, indirect, incidental, special, consequential or exeplary damages (even if ARMTACTICAL INC. has been advised of the possibility of such damages) resulting from any aspect of your use of the ARMTACTICAL INC. site, wheter the damages arise from use or misuse of the ARMTACTICAL INC. site, from inability to use the ARMTACTICAL INC. site or the interruption, suspension, modification, alteration or termination of the ARMTACTICAL INC. site. Such limitation shall also apply with respect to damages incurred by reason of the other services or products received through or advertised in connection with the ARMTACTICAL INC. site or any links on the ARMTACTICAL INC. site as well as by reason of any information or advice received through or advertised in connection with the ARMTACTICAL INC. site or any links on the ARMTACTICAL INC. site. These limitations shall apply to the fullest extent permitted by law. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions some of the foregoing limitations may not apply to you.

All terms and policies are subject to change without notice.

Payment, Pricing & Promotions
We accept the four major credit cards as payment methods (Visa, MasterCard, Discover, and American Express). We are unable to accept Pay Pal as a payment method at this time.

If a customer wishes to call for an order, he/she is able to do so by calling 855-276-8228.

 

Authorizations
                   Upon placing an order with ARMTACTICAL INC., the customers’ credit card may be authorized by the credit card company for the full dollar amount of the                   order. ARMTACTICAL INC. will not act as an intermediary between the bank and the customer to have this authorization amount removed any earlier than what is required by the respective bank.

 

                    Pricing & Promotions

                    ARMTACTICAL INC. reserves the right not to sell below cost and to correct misprints, typographical or pricing errors. All prices are listed in U.S. Dollars.

                    Find an error on our website or in our catalog? Contact us at cs@armtactical.com or call (855)276-8228.

Offers for free items are one per customer per offer per week. Customers have attempted to place several orders in an attempt in increase the amount of free promo items they would receive. We do not allow this practice. All free offers and free promo items are while supplies last. If we run out of a free promo item we are not obligated to provide it to you at a later time. If there is a problem with your free promotional item or free shipping you must report it within 15 days of shipment.
From time to time items will be offered for sale at a reduced price. Customers who bought any item prior to a sale do not have a right to the difference unless stated in the sale. It is our policy that sale prices only apply to new purchase. Sale prices do not apply to orders placed before the sale went into effect and we will not credit customers the difference in price between the sale price and the old price.
Coupons - For some items or combination of purchased items it may appear to the customer that multiple coupons (free shipping or a % or $ amount discount) could apply. We only allow one coupon code to be used per order (i.e., you get free shipping or a discount, but not both). In some situations we may allow two coupons to be applied, but this would have to be pre-approved by a ARMTACTICAL INC. customer service manager. Some items on the site will be clearly labeled indicating they do not get free shipping as most other items in the same brand do. If you disregard this statement and attempt to apply an ineligible coupon to your order we will add shipping charges when we process your order. We will not contact you ahead of time. Items offered to you in the checkout shopping cart at lower than normal prices do not get free shipping or promotional items. If you pay the regular price for these items you get the free promotional items. If you purchase it at the lower price offered in the shopping cart area (cross-sell offers) you do not get them.
Please be aware that the closeout items are in limited supply. If these items are out of stock on your order, they will be cancelled off of your order without notice in order to expedite the shipment of in stock items. All closeout sales are final.

          All Pricing, Availability, Promotions and Specifications are subject to change without notice.

Viewing Orders
You can view your orders by logging in to your account and pressing "My Orders" tab. If you having problems viewing your orders please contact us by e-mail at sales@armtactical.com or call 855-276-8228.
Updating Account Information

You can update your account information by logging in to your account and pressing "My Dashboard" tab. If you having problems updating your account information please contact us by e-mail at cs@armtactical.com or call 855-276-8228.

ARMTACTICAL INC., in its sole discretion, has the right (but not the obligation) to delete or deactivate your account, block your email or IP address, or otherwise terminate your access to or use of the ARMTACTICAL INC. site (or any part thereof), immediately and without notice, and remove and discard any Content within the site for any reason, including, without limitation, if ARMTACTICAL INC. believes that you have violated this User Agreement. Further, ARMTACTICAL INC. shall not be liable to you or any Third Party for any termination of your access to the site.